Virgin Voyages Help & Support for Onboard Payments
-
Help & Support
- The Days at Sea
- Onboard Payments
Onboard Payments
All transactions on board will be purchased with your wearable.
How do I pay for onboard expenses?
You can pay for any onboard expenses using your personal onboard account, via your band. In our retail areas, you'll also be able to pay directly with a credit card.
What are the methods of payment on board?
All transactions on board will be purchased with your onboard account. Funds can be loaded and applied to your account with cash, Visa, MasterCard, Discover and American Express. Currencies accepted onboard is USD, so some Sailors may incur foreign transaction fees by their credit card company.
Can I withdraw cash on board?
Yes, there will be an ATM available.
Will I be able to exchange cash for local currency on board?
The ship has an ATM on board which provides US currency, however currency exchange is not available on board and will need to be conducted on land before embarking.
How much are gratuities?
We've already taken care of taking care of the crew. So, don't worry, the tips are on us.
Is there a fuel supplement charge?
Nope, there is no charge for fuel supplements. We've got you covered.
How do I track my wallet/folio balance?
During the voyage, Sailors can view their folio and all purchases within the Virgin Voyages App. On the last day of the voyage Sailors will then receive a finalized folio via email and can also view it in the app after disembarking.
Can I have more than one credit card on my folio account?
While you can only have one card on file at a time, if you need or want to change your credit card, feel free to visit Sailor Services on Deck 5 to make the swap.
Will an authorization hold be placed on my credit card once on board?
Yes. Upon embarkation, we place a “hold” on your credit card on file (just like land-based hotels) for an initial $250 USD authorization. Rest assured, we will only post one final folio total on disembarkation day, and pending holds will be released within 24-72 hours after the voyage by your credit card bank.
Will there be assistance to claim a VAT refund on board?
When purchasing VAT taxed items in our Retail stores, be sure to reach out to a member of our Retail Crew for assistance in filling out the form. Our Retail staff will have designated hours to assist with VAT purchases while on board. Hours of assistance can be found in the Daily Line Up and on the Virgin Voyages app. Please ensure to bring the following items with you to the High Street Shops, Deck 6, Portside:
-
Passport
-
All receipts for onboard retail purchases (services not included)
-
Credit or Debit card that the refund will go on
-
Valid email address