Virgin Voyages Help & Support for Cabins
What voltage is used in the cabins?
All of our cabins and suites have North American standard 110 volt AC and European standard 220 volt AC outlets.
Is there a safe in my cabin?
Yes, all cabins are equipped with a safe for the protection of your valuables. Big enough to hold a 17" laptop.
Are there irons and boards in the cabins?
While irons and boards are not set up in our cabins, we do offer steamers on special request.
Are there pillow alternatives?
Yes, we do offer pillow alternatives upon special request to Sailor Services.
How do I close the blinds in my cabin?
Our state-of-the-art cabin tablets allow you to open and close the shades and even select pre-programmed modes for any mood. Hangover approved 😎
How can I request for my seabed to stay a bed?
Of course! Sailors can request to keep their Seabed in sleep mode by contacting Sailor Services in the app.
Can I decorate my cabin door?
We think our lady ships look fabulous as they are, and door decorations inevitably lead to unsightly damage.
Is it possible to have a private party in my stateroom with snacks and drinks served?
Of course — we love an excuse for a party. Snacks and drinks can be ordered through ShipEats, and if you're staying in one of our Mega RockStar Quarters, you can make arrangements through your RockStar Agent.
Where can I buy the sheets in my cabin?
At this time, our bed sheets are not for sale and can only be found on board our lady ships.
Where can I store medication that needs to be refrigerated?
Our mini bars and in-room bars in our Suites have plenty of space. If you find yourself in need of extra space or specific temperature control, please contact Sailor Services, and they will accommodate your request as best they can.
What do I do in an emergency in my cabin without a phone?
In the event of an emergency, please utilize the emergency call function on your cabin's tablet.