Virgin Voyages Help & Support for Payments
How much deposit is required per booking?
Deposits are 20% of your voyage fare (ticket price only, not taxes and fees), and they are due at the time of booking. However, if you're booking less than 120 days prior to your voyage start date, full voyage fare would be required.
What forms of payment are accepted?
At this time, Virgin Voyages accepts Visa, MasterCard, Discover, and American Express. Currencies accepted are USD, CAD, GBP, EUR, AUD, and NZD so some Sailors may incur foreign transaction fees by their credit card company.
Does Virgin Voyages offer payment plans?
At Virgin Voyages, we are partnering with Uplift to provide access to a flexible, pay-over-time financing solution to allow our Sailors the most accessible and affordable options to voyage with us. Sailors can easily apply through Uplift to pay for their voyage including all associated costs like add-ons and extras such as Voyage Protection and Shore Things. Please visit our Uplift page for more information about how you can apply.
What is the Pay In Full discount?
Sailors who pay in full on bookings more than 180 days away may receive an additional 10% discount on their voyage fare. In order to receive the discount, click “Apply” on the booking summary page before checking out.
When is my final payment due?
Final payment is due 120 days prior to your voyage start date - or at time of booking within 120 days.
What happens if I need to cancel a booking that was financed via Uplift?
In the event your booking is canceled, Virgin Voyages will follow the standard cancellation policy. If you are eligible for a refund it will be processed to your Uplift account which will be applied to your balance. For details about refunds to your account, we advise you to contact Uplift.
What restrictions are there on Future Voyage Credits?
Future Voyage Credits (FVC) are only applicable for future voyages booked and sailed within one (1) year of the original voyage date and are issued on a per Sailor basis. They cannot be transferred to other Sailors, used as onboard credit, or used to purchase Voyage Protection or Bar Tab.
How long will it take to receive my travel reimbursement?
Our goal is to process travel reimbursements within 30 days from the time a request is submitted. Reimbursements will be sent to Sailors via a check in the mail (for US residents) or Western Union Cash Pickup (10-digit MTCN tracking number).
How long will it take to see my refund for the voyage?
We understand the importance of receiving your voyage fare refund, and our goal is to process these requests as quickly as possible. We expect to process refunds within 7 days from receiving your request. Please note that refunds may take up to 14 days to reflect in your account based on your banking institution.
Will all of my Sailor Loot and promotional offers be honored and applied to my new booking?
We’ll be honoring all promotional offers and Sailor Loot that were applied to your impacted voyage.
Where can I see my Future Voyage Credit?
Your Future Voyage Credit balance is available to view on your account dashboard.