Virgin Voyages Help & Support for Health and Special Assistance

If you require accommodation or other special assistance during your voyage (such as an interpreter, alternative format materials, embarkation/disembarkation assistance, dietary restrictions) and/or have any questions regarding accessibility (such as bringing a service dog or oxygen), please submit the Special Services Request Form or contact us at your earliest convenience. 

Our Crew will be able to assist you best with as much information and advanced notice as possible. Please contact our Sailor Services Crew at 954-488-2955 (US), +44 (20) 30034919 (UK) or +61 (1800) 491708 (AUS).  Of course, if you do not require any special assistance or accommodation, you’re all set, and we’ll see you on board.

To get more information or request accessibility assistance on your upcoming voyage, click here.

Yes, we have cabins that can accommodate wheelchairs. Please bring your own preferred wheelchair, if needed, and be sure to book early to guarantee the cabin of your choice. Sailors who are bringing a wheelchair or scooter should book a Fully Accessible Cabin. 

To get more information or request accessibility assistance on your upcoming voyage, click here.

Yes, our ships have specially designed cabins for Sailors using wheelchairs, or those who have mobility limitations and could benefit from the features of an accessible cabin. We request our Sailors acknowledge the need for the accessible cabin by completing the Special Services Request Form or by specifying all of your required accommodations to our Sailor Services Crew or your First Mate (travel professional). Please make every effort to contact us at least 45 days in advance of your voyage date. 

To get more information or request accessibility assistance on your upcoming voyage, click here.

Because the ships are supplied all over the world, it may be easier to meet your specific food allergy requirements in some countries, but very difficult in others.
Special dietary requests should be submitted at least 45 days prior to sailing. For requests made with less notice, we will make our best efforts to provide your requested accommodation but cannot guarantee our ability to do so. 
We can arrange to have no sugar and low sodium meals for Sailors with those specific medical dietary restrictions upon request. 
Please note, Virgin Voyages does not have allergen-free kitchens. We do not offer Halal or Kosher Dining options.

If you have any special requests or need personal accommodations, please contact our Sailor Services Crew or your travel agent, and they'll be able to let the ship know precisely what you need!

Yes, please contact our Sailor Services Crew to request any specific medical services or needed accommodations.

Yes, your service dog is permitted on board. Service dogs are defined as dogs that are individually trained to do work or perform tasks for the benefit of an individual with a disability, such as guiding people who are blind, alerting people who are deaf, pulling wheelchairs, etc. The task(s) performed by the dog must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals and will not be welcomed onboard.

While in public areas, service dogs must be on a leash, harness, or other restraining device. Due to health regulations, service dogs are not permitted in pools, whirlpools, or spas. Care and supervision of the service dog is the sole responsibility of the owner. Our ships will not provide food or care for the dog but will provide designated service animal relief stations onboard that can be set up on Deck 7. Service dogs may not be left unattended in the cabin. 

Virgin Voyages reserves the right to remove or exclude a service animal if it is out of control and its handler does not take effective action to control it, it is not housebroken, it poses a direct threat to the health or safety of others, or it is disruptive while on board.  Damage to cabins or our ship caused by a service dog will be charged to the handler/occupant's account.  

For more information on service dogs in the United States, we invite you to visit the U.S. Department of Justice Service Animal FAQs. To assist you with any additional questions you may have, please email specialservices@virginvoyages.com.

You can give us a ring using your TTY device through the Telecommunications Relay Service. Just dial 711, and ask the Relay Operator to connect you to our Sailor Services Shore Crew at 954-488-2955.

Yes, American Sign Language interpreters for those who are deaf or hard of hearing are available upon request. Please contact Sailor Services with at least 60 days' notice to make this request. If we are notified less than 45 days prior and an interpreter cannot be arranged, assistance will be provided with booking at a later date.

Yes, we have TDD kits available to accommodate those who are deaf or hard of hearing. Sailors may also message Crew via their smartphone through the Virgin Voyages App or by using their in-cabin tablet. Please contact our Sailor Services Crew for specific requests and accommodations.

Yes, Sailors will need to notify our Sailor Services Crew at the time of booking that they’ll be bringing their mobility scooters on board and will need to book an accessible cabin. Please note that scooters must be stored in the cabin when not in use, so sailors wishing to travel with their scooter should book Fully Accessible Cabins.  Scooters powered by lithium-ion batteries will not be permitted onboard.

Sailors are permitted to bring oxygen cylinders and equipment on board within the following guidelines:

Sailors must make independent arrangements for the rental, delivery, and return of any oxygen cylinders and related medical equipment. Only 2 cylinders per cabin may be personally hand carried aboard by Sailors. All other quantities must be delivered. Stevedores at the port terminal are unable to coordinate the transfer of oxygen cylinders.

Due to safety concerns and storage limitations, liquid oxygen or large cylinder systems (greater than 680 liters or E / M-24 size) are not permitted, and the types and quantities of oxygen cylinders allowed on board may be limited.

Sailors bringing more than one cylinder must make their own arrangements for transportation to the cruise terminal.

To coordinate an oxygen rental, you can reach out to Scootaround at 888-441-7575.

Sailors are no longer required to bring a COVID-19 test result prior to boarding. However, we reserve the right to require testing if a Sailor shows signs of symptoms at the terminal (at no cost to the Sailor).

In keeping in line with the rest of the travel industry, we’re now opening our voyages to everyone and have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady.